We answer ‍your FAQs

We want to ensure you have all the facts before you choose your 3PL partner. Check out
the most frequently asked questions we receive from eCommerce brands below.

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Have a question or concern not covered here? Please contact us at and we’ll be happy to assist!

Is there really "no contract"?

New Project
Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.

Can I provide my own custom packaging?

New Project
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.

What is the Monthly Maintenance Fee?

New Project
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

What do you mean by "premium personal account management"?

New Project
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.

What are batches?

New Project
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Do you offer gift messages and how much does it cost?

New Project
Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order. Here are the 3 options to choose from: 1) Include gift message on the Packing Slip. (Free) 2) Include gift message on a blank 4×6 card provided by ShipBots ($1) 3) Include gift message on a custom 4×6 card, provided by you. ($0.80 + insert pick fee) *Gift messaging needs to be supported by your shopping cart.

Can you handle fragile products? Does it cost extra?

New Project
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

Do you offer storage insurance?

New Project
When you store your inventory with us, you have two options to insure your product: 1) You add our location to your insurance policy 2) You choose to waive inventory insurance Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

What qualifies as a "special project?"

New Project
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.

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