ShipBots makes global fulfillment simple.
Expanding beyond U.S. borders shouldn’t feel like navigating customs paperwork in a foreign language. With Passport DDP international shipping, ShipBots handles duties, taxes, and delivery from start to finish, so you can focus on growing your brand.
Whether you’re sending apparel to Australia or subscription boxes to Spain, our network and automated workflows take the stress out of international ecommerce shipping.
Integrate Shopify, Amazon, or WooCommerce in seconds through our Shopify fulfillment and multi-channel platforms.
Ship your products to one of our U.S. fulfillment centers. We’ll store, prep, and label everything according to international DDP requirements.
We fulfill and deliver orders directly to your customers; no hidden fees, no customs delays.
We’ll work with you to select the best option for your business, customers, and brand.
International shipping without tracking for cost conscious customers and non-time sensitive shipments.
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Ideal for trackable international shipments that are not subject to duties or taxes in most countries
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Best suited for high value shipments that are fully tracked with delivery duties paid upfront
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Going global doesn’t have to be complicated. ShipBots and Passport make international shipping simple, handling customs, duties, and delivery so your customers get a seamless experience... and your brand reaches its full global potential.
Unexpected customs fees are one of the biggest reasons shoppers abandon international orders. With Passport DDP international shipping through ShipBots, you can automatically calculate and charge all duties and taxes upfront; no hidden costs, no unpleasant surprises.
By showing total landed costs at checkout, your customers know exactly what they’ll pay before placing an order. This transparency reduces cart abandonment and increases global ecommerce conversion rates by up to 30%.
Hidden customs fees often lead to refused deliveries, chargebacks, and frustrated customers. With Passport DDP international shipping, all duties and taxes are calculated and paid upfront, eliminating those unpleasant surprises.
By showing total costs at checkout, you prevent miscommunication and reduce international support tickets by up to 50%. ShipBots’ Priority DDP services help ensure orders are accepted upon delivery, keeping your customers happy and your team focused on growth, not refunds.
A transparent checkout builds trust, especially for international shoppers. By displaying duties, taxes, and shipping fees upfront through Passport DDP, you eliminate surprises and boost buyer confidence. This clarity reduces pre-purchase questions and lets your customer service team focus on scaling your business, not managing confusion.
With Passport DDP international shipping, both you and your customers can track every order in real time: from warehouse to doorstep. ShipBots’ global fulfillment system provides full visibility, while our in-house support team manages delivery exceptions and product inquiries. The result? A smoother, more transparent post-purchase experience that keeps international shoppers confident and coming back.
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.
Absolutely. Given our volume, we have steep discounts that we've negotiated with Fedex/UPS which save our customers a lot of money on shipping.
We've also negotiated heavily on accessorials that they charge for large and oversized packages, such as Additional Handling Surcharge.
We also have dedicated equipment to manage the inbound and outbound of such packages with care and precision
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.
Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order.Here are the 3 options to choose from:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
When you store your inventory with us, you have two options to insure your product:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
100% - we would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.
Yes! There are no long-term commitments in place to use our services, but we do have a master service agreement (MSA) in place to protect both parties. We want to earn your business year after year by doing a great job.
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders.A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.
Third-Party Logistics (3PL) providers typically offer warehousing, inventory management, and order fulfillment services, including picking, packing, and shipping. They also handle transportation management, freight forwarding, and returns processing to streamline supply chain operations. Some 3PLs provide value-added services like kitting, labeling, and customized packaging to enhance product distribution.
Transparent pricing. Simple pricing based on volume of orders. No hidden fees.
