Passport is the #1 international package shipping carrier for eCommerce, with best-in-class logistics and an easy-to-use duty and tax calculator for Delivered Duty Paid (DDP) services. With Passport as our partner and your international shipping solution, you can expect a streamlined international eCommerce fulfillment and shipping operation.We work with Passport to provide worry free shipping and a seamless DDP experience. Improve your customersâ checkout and post-purchase experience with ShipBots and Passport!
Collect applicable taxes and duties immediately at checkout
Ship with our generated Delivered Duty Paid (DDP) label
Satisfy your customers with a seamless DDP experience
Weâll work with you to select the best option for your business, customers, and brand.
International shipping without tracking for cost conscious customers and non-time sensitive shipments.
Features
Support
Ideal for trackable international shipments that are not subject to duties or taxes in most countries
Features
Support
Best suited for high value shipments that are fully tracked with delivery duties paid upfront
Features
Support
Going global doesnât have to be complicated. Partnering with ShipBots and Passport simplifies the international parcel shipping process so that together, we can deliver the experience your international customers deserve while helping you reach your global potential.
International customers often have doubts about ordering online from a different country due to customs fees or delays. Theyâre even more likely to abandon cart once they see the surprise duties and taxes upon delivery, driving them to refuse delivery and return the product(s) back to the original seller.
With Passport and ShipBots, you can automatically charge taxes and duties at checkout to prevent surprise fees and costs for the customer. Presenting these fees upfront via our landed cost solution has shown to increase conversion rate by 30%.
When customers refuse delivery upon seeing the taxes and duties, sellers receive a chargeback on their account. Customers may also submit a support ticket in hopes to resolve the issue.
Sellers can prevent ticket inundation by implementing Priority DDP so that customers see all the duties, taxes, and fees that are to be collected immediately at checkout. With DDP, international support tickets are reduced by up to 50% and virtually all packages are accepted upon delivery.
Displaying duties, taxes, and fees at checkout shows that the business is transparent and honest; it also answers most international customersâ questions before they even have to ask. This helps eliminate pre-purchase inquiries so that your customer service team can focus on other issues that require more immediate attention.
Once international orders are fulfilled by us, you and your customers will be able to track their package in real-time from shipment origin to end-destination. During transit and after delivery, our in-house customer support team will handle all inquiries regarding the order whether its delivery exceptions or product issues upon arrival. We make sure that your customersâ post-purchase experience is pleasant every step of the way.
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customerâs perception of your product and brand. Custom boxes will be billed as an additional item for each order.
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and weâll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.
Yes! ShipBots has gift message options that allow you to easily include messages and bestow âgift statusâ to any order.Here are the 3 options to choose from:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
When you store your inventory with us, you have two options to insure your product:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
100% - we would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.
Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit âbatchesâ of orders.A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you wonât have to deal with call centers or rotating customer service emails.
Transparent pricing. Simple pricing based on volume of orders. No hidden fees.
