We leverage our extensive experience of eCommerce to support leading brands in truly capitalising on the opportunity to sell online
Shipbots has established itself as a highly reputable eCommerce 3PL fulfilment provider, renowned worldwide for its unwavering trustworthiness. Our primary objective is to deliver an exceptional customer experience by employing inventive hardware, software, and services. By partnering with us, eCommerce brands can liberate valuable time to concentrate on their core objectives of business expansion and growth.
Utilizing advanced Shipbot technology, combined with the expertise of our diverse team, we maintain ongoing partnerships with top courier services and seamless integrations with various sales platforms. These efforts guarantee that our premium fulfilment service remains unparalleled in its excellence.
Through our premium 3pL solution, we handle every aspect of the fulfilment process for your eCommerce venture, encompassing order picking, packing, dispatch, inventory management, customer returns, and more. Our service is custom-tailored to align with the distinct requirements of your business, granting you the assurance to scale up with absolute confidence in the security of your order fulfilment.
Our unwavering commitment to excellence compels us to surpass expectations by providing data-driven insights and valuable guidance, empowering our partners to flourish. Countless eCommerce brands have already begun to reap the benefits of our comprehensive support that extends far beyond fulfilment.
Running an online business is hard. I started my first online business in 2010. Since then, I’ve made just about every mistake an online seller could possibly make.
However, by far the biggest headache for me was fulfilment.
Getting the right item to the right customer in the most profitable way possible. This really is tough to get right.
Due to a lack of technology, I relied on guesswork for the majority of my operations, leaving me with little control over fulfilment. However, over time, I’ve come to understand that exceptional fulfilment hinges on speed, accuracy, and accountability, all of which can be achieved through technology rather than relying solely on human efforts.
After numerous years, Shipbots has emerged as a leading force in powering ecommerce fulfilment for major FMCG brands worldwide. By harnessing the potential of data and artificial intelligence, they are able to make informed and profitable decisions, fostering lasting customer relationships. The advent of Fulfilment Intelligence is revolutionizing how brands approach order fulfilment.
Yes. We’re happy to accommodate custom branded packaging to enhance your DTC fulfillment experience. While we provide standard supplies, using your own custom boxes will be billed as an additional item for each order.
Absolutely. We utilize dedicated equipment for precision handling of oversized goods. Our volume allows us to offer steep discounts on parcel vs. LTL shipping, specifically reducing "Additional Handling Surcharges" for bulky items.
We perform audits to suggest the best protective packaging for fragile items. Because every product has unique requirements, any additional charges for specialized packaging are determined on a case-by-case basis during the audit process.
Yes. We offer three options:
When you store your inventory with us, you have two options to insure your product:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
Yes. ShipBots operates specialized temperature-controlled fulfillment warehouses designed for sensitive items, such as supplements for nutraceutical fulfillment.
100%. We would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.
Yes. We handle international shipping and customs, including DDP shipping (Delivered Duty Paid) options. We leverage our proximity to the Ports of Los Angeles and Long Beach to provide the fastest last mile delivery from import.
Yes! There are no long-term commitments in place to use our services. While we use a Master Service Agreement (MSA) to define service levels and protect both parties, we believe in earning your business every month through performance, not legal lock-ins.
When it comes to subscription box fulfillment or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.
Third-Party Logistics (3PL) providers typically offer warehousing, inventory management, and order fulfillment services, including picking, packing, and shipping. They also handle transportation management, freight forwarding, and returns processing to streamline supply chain operations. Some 3PLs provide value-added services like kitting, labeling, and customized packaging to enhance product distribution.
We offer seamless, real-time sync with major platforms to streamline your warehouse management. Our primary integrations include:
Transparent pricing. Simple pricing based on volume of orders. No hidden fees.
