ShipBots makes ecommerce order fulfillment simple! Follow our step-by-step guide to see just how easy and hassle-free our process is. By outsourcing fulfillment, you’ll be able to focus on what you do best: the marketing and sales of your products. And you’ll never miss a beat: our software syncs directly with your shopping cart to import orders. We take it from there – our operations are scalable and can be customized to suit your unique business needs!
Fulfillment begins as soon as you create a new product! As you take this product to market, you’ll discover that you have many options to get your product into the hands of your customers. You might try crowdfunding on Kickstarter or Indiegogo to build pre-orders. You might set up your own e-commerce site on Shopify or Etsy. Or you might even choose a subscription approach to sell to big box retailers like Target, Costco, and Walmart.
Now that you have your product, it’s time to send it to ShipBots! Your dedicated account manager will partner with you to find the most cost-effective method to get your product to our warehouses by utilizing our know-how and volume discounts.
You can sell on Amazon, Shopify, Woo, Magento, Etsy, Ebay, or anything in between, our software integrates with all of them! This means your orders will be imported and submitted for fulfillment in real time, eliminating the mistakes associated with manual input.
Once we receive your inventory, we’ll photograph every new SKU. This ensures we received from your supplier exactly what you were expecting us to receive. We’ll also update the dimensions and weight of all your SKUs. This way you can track your inventory and calculate shipping costs for products in stock.
Whenever an order is received through your online shopping cart or marketplace, our software performs a series of checks to ensure smooth processing. It verifies the item availability, validates the shipping address, and matches the order with the optimal shipping method. Once the order successfully passes these checks, it is automatically submitted for fulfillment. In the rare event that the order doesn’t meet the criteria, you will promptly receive a notification explaining the reason.
Prior to shipping, your dedicated account manager will review and confirm any custom shipping requirements you may have. At ShipBots, our goal is to be an extension of you, so that your customers can feel your brand experience to their doorstep and beyond.
We maintain strong relationships with all the major carriers, including DHL, FedEx, UPS, and USPS. Not only does this give us better rates that we can pass on to your customers, but it gives us leverage to choose the most effective shipping method for your customers.
Your customers receive communication throughout their order’s journey, including tracking information so that they can follow the path to fulfillment.
Yes. We’re happy to accommodate custom branded packaging to enhance your DTC fulfillment experience. While we provide standard supplies, using your own custom boxes will be billed as an additional item for each order.
Absolutely. We utilize dedicated equipment for precision handling of oversized goods. Our volume allows us to offer steep discounts on parcel vs. LTL shipping, specifically reducing "Additional Handling Surcharges" for bulky items.
We perform audits to suggest the best protective packaging for fragile items. Because every product has unique requirements, any additional charges for specialized packaging are determined on a case-by-case basis during the audit process.
Yes. We offer three options:
When you store your inventory with us, you have two options to insure your product:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
Yes. ShipBots operates specialized temperature-controlled fulfillment warehouses designed for sensitive items, such as supplements for nutraceutical fulfillment.
100%. We would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.
Yes. We handle international shipping and customs, including DDP shipping (Delivered Duty Paid) options. We leverage our proximity to the Ports of Los Angeles and Long Beach to provide the fastest last mile delivery from import.
Yes! There are no long-term commitments in place to use our services. While we use a Master Service Agreement (MSA) to define service levels and protect both parties, we believe in earning your business every month through performance, not legal lock-ins.
When it comes to subscription box fulfillment or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.
Third-Party Logistics (3PL) providers typically offer warehousing, inventory management, and order fulfillment services, including picking, packing, and shipping. They also handle transportation management, freight forwarding, and returns processing to streamline supply chain operations. Some 3PLs provide value-added services like kitting, labeling, and customized packaging to enhance product distribution.
We offer seamless, real-time sync with major platforms to streamline your warehouse management. Our primary integrations include:
