Let's protect the

planet together.

There’s no eCommerce without our planet.
This understanding drives our focus on sustainability.

We plant new trees for every eCommerce business we onboard

We donate unwanted goods to our local community foodbank

We use eco-friendly packaging to pack your online orders

We draw energy from renewable sources to power our facilities

Green is the new brown

We use a range of sustainable solutions to pack your online orders, including 100% recyclable cardboard boxes, paper void fill and gummed paper tape.

Planet-friendly power

Our organically-certified fulfilment centres are powered by green energy suppliers, with a goal towards producing our own solar energy on site

Don't dump, donate

Donating to Nourish Community Foodbank helps support families in need and reduces waste by keeping unwanted goods out of landfill.

Reducing eCommerce waste
is our mission for a greener
future in fulfilment

Our long-term commitment to create a fully sustainable fulfilment operation encompasses these goals:

Using innovative, eco-friendly materials and eliminating single-use plastics across our business.

Improving the energy efficiency of our operations through cutting-edge tech. 2

Increasing the use of renewable energy throughout our fulfilment centres.

Working with couriers to reduce and offset carbon emissions with every online order.

We continue to hold ourselves accountable for the environmental impact of eCommerce and strive to help others do their bit in the fight against climate change.

We plant new trees for every business we onboard!

We are committed to tackling climate change and offsetting our carbon emissions through tree-planting. Our goal is to plant 100,000 trees by 2030.

warehouse near me

Taking Action for a Sustainable Future


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Frequently Asked Questions

Is there really "no contract"?

New Project
Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.

What is the Monthly Maintenance Fee?

New Project
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

What are batches?

New Project
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Can you handle fragile products? Does it cost extra?

New Project
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

Can I provide my own custom packaging?

New Project
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.

Do you offer storage insurance?

New Project

When you store your inventory with us, you have two options to insure your product:

1) You add our location to your insurance policy

2) You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

Do you offer gift messages and how much does it cost?

New Project

Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order.

Here are the 3 options to choose from:

1) Include gift message on the Packing Slip. (Free)

2) Include gift message on a blank 4×6 card provided by ShipBots ($1)

3) Include gift message on a custom 4×6 card, provided by you. ($0.80 + insert pick fee)

*Gift messaging needs to be supported by your shopping cart.

What qualifies as a "special project?"

New Project
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.