How Subscription fulfilment works with Shipbots

ShipBots is an international, technology-driven eCommerce 3PL provider that fulfills orders for direct-to-consumer online stores.

How our subscription box

fulfillment process works

1. Sync

Sync your store, import your products, then send us your inventory

2. Store

We store your inventory in any combination of our fulfillment centers

3. Ship

We ship your orders as soon as they’re placed from the nearest fulfillment center

Inventory Management

You get 24/7 access to your inventory to know exactly how much product you have and when you need to order more.

Fast Processing

We will process your orders in 24 to 48 hours to ensure that you retain your customers and they have a positive ordering experience.


We use a bar coding system to track your inventory and accelerate the picking & packing process, allowing your product to be delivered faster.

Returns/ Exchanges

We have a specialized portal, fully customizable to you and your customers needs to simplify the process of returns and exchanges.

Delicate Packaging and Handling

For delicate or fragile products, we understand the need for special packaging and handling procedures to keep the integrity of the product. For example, a blazer needs to be folded in a particular way to ensure it keeps its structure. Furthermore, items like ceramics or glassware need to be wrapped with protective dunnage so they are not damaged in the packing and shipping process. As for jewelry, due to its fragility, it is usually packed in multiple boxes.

At ShipBots, we embrace the nuances of the retail space and have the experience (and capabilities) to handle even the most complex packaging and handling needs.

Temperature Control

Our warehouses are equipped with temperature controlled rooms to keep your sensitive products safe before they are shipped out to your customers. Temperature controlled rooms are also capable of improving air quality within the room. This ensures that your products are protected from excess dust and debris. You can have peace of mind knowing your products will be clean and well maintained before being sent to your customers.

Branded Packaging Materials

At ShipBots, we don’t believe the customer experience ends when the order is placed, but when the customer is satisfied with their product. Creating a remarkable unboxing experience for your customer aids in their experience with your product. Branded, custom packaging leaves a lasting impression on your customers and it may be the first time they interact with your brand in person. This is why it is important to us at ShipBots that you are able to create a lasting impact on your customers through your designed packaging.

Kitting and Assembly

Part of creating a memorable unboxing experience for your customers is making sure the package is presented according to your standards. We go the extra mile to ensure we uphold that standard when it comes to kitting and assembling your box.

Our kitting and bundling services allow us to ship items together and provide cost-effective solutions to help you improve your customers’ unboxing experience.
warehouse near me

More than just picking, packing and shipping.

Customer Reviews

Frequently Asked Questions

Is there really "no contract"?

New Project
Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.

What is the Monthly Maintenance Fee?

New Project
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

What are batches?

New Project
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Can you handle fragile products? Does it cost extra?

New Project
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

Can I provide my own custom packaging?

New Project
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.

Do you offer storage insurance?

New Project

When you store your inventory with us, you have two options to insure your product:

1) You add our location to your insurance policy

2) You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

Do you offer gift messages and how much does it cost?

New Project

Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order.

Here are the 3 options to choose from:

1) Include gift message on the Packing Slip. (Free)

2) Include gift message on a blank 4Ă—6 card provided by ShipBots ($1)

3) Include gift message on a custom 4Ă—6 card, provided by you. ($0.80 + insert pick fee)

*Gift messaging needs to be supported by your shopping cart.

What qualifies as a "special project?"

New Project
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.

Automate your eCommerce fulfilment with Shipbots.


Transparent pricing. Simple pricing based on volume of orders. No hidden fees.

Have any

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