eCommerce Fulfillment made easy

ShipBots makes ecommerce order fulfillment simple! Follow our step-by-step guide to see just how easy and hassle-free our process is. By outsourcing fulfillment, you’ll be able to focus on what you do best: the marketing and sales of your products. And you’ll never miss a beat: our software syncs directly with your shopping cart to import orders. We take it from there – our operations are scalable and can be customized to suit your unique business needs!

How our eCommerce

fulfillment process works

warehouse near me
warehouse near me
warehouse near me

1. Take your hot new product to market

Fulfillment begins as soon as you create a new product! As you take this product to market, you’ll discover that you have many options to get your product into the hands of your customers. You might try crowdfunding on Kickstarter or Indiegogo to build pre-orders. You might set up your own e-commerce site on Shopify or Etsy. Or you might even choose a subscription approach to sell to big box retailers like Target, Costco, and Walmart.

2. Ship to ShipBots eCommerce fulfillment centers in less time for less money

Now that you have your product, it’s time to send it to ShipBots! Your dedicated account manager will partner with you to find the most cost-effective method to get your product to our warehouses by utilizing our know-how and volume discounts.

3. ShipBots integrates with all your eCommerce channels

You can sell on Amazon, Shopify, Woo, Magento, Etsy, Ebay, or anything in between, our software integrates with all of them! This means your orders will be imported and submitted for fulfillment in real time, eliminating the mistakes associated with manual input.

4. We partner with you on Quality Control and warehouse your products

Once we receive your inventory, we’ll photograph every new SKU. This ensures we received from your supplier exactly what you were expecting us to receive. We’ll also update the dimensions and weight of all your SKUs. This way you can track your inventory and calculate shipping costs for products in stock.

5. Your customers' orders flow through ShipBots

Whenever an order is received through your online shopping cart or marketplace, our software performs a series of checks to ensure smooth processing. It verifies the item availability, validates the shipping address, and matches the order with the optimal shipping method. Once the order successfully passes these checks, it is automatically submitted for fulfillment. In the rare event that the order doesn’t meet the criteria, you will promptly receive a notification explaining the reason.

6. Use your custom packaging and presentation to maintain brand identity

Prior to shipping, your dedicated account manager will review and confirm any custom shipping requirements you may have. At ShipBots, our goal is to be an extension of you, so that your customers can feel your brand experience to their doorstep and beyond.

7. ShipBots will pick the best shipping solution for your customers' orders

We maintain strong relationships with all the major carriers, including DHL, FedEx, UPS, and USPS. Not only does this give us better rates that we can pass on to your customers, but it gives us leverage to choose the most effective shipping method for your customers.

8. Tracking Information is sent to your customers

Your customers receive communication throughout their order’s journey, including tracking information so that they can follow the path to fulfillment.


Order volumes
“Before Shipbots, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand”
Julie Chen

Why partner with Shipbots for
your eCommerce fulfilment?

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incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.
warehouse near me

Ultra-late order cut-off time of 9pm

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Shipbots is the fulfilment solution I
wish I'd had when I was first starting
out in ecommerce.


Trust the hundreds of top brands who
power their eCommerce fulfilment with

Frequently Asked Questions

Is there really "no contract"?

New Project
Yes! We do not have a legally binding contract, but we do have a master service agreement (MSA) in place to protect both parties.

What is the Monthly Maintenance Fee?

New Project
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

What are batches?

New Project
When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them. In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Can you handle fragile products? Does it cost extra?

New Project
We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we’ll accommodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

Can I provide my own custom packaging?

New Project
Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.

Do you offer storage insurance?

New Project

When you store your inventory with us, you have two options to insure your product:

1) You add our location to your insurance policy

2) You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

Do you offer gift messages and how much does it cost?

New Project

Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order.

Here are the 3 options to choose from:

1) Include gift message on the Packing Slip. (Free)

2) Include gift message on a blank 4Ă—6 card provided by ShipBots ($1)

3) Include gift message on a custom 4Ă—6 card, provided by you. ($0.80 + insert pick fee)

*Gift messaging needs to be supported by your shopping cart.

What qualifies as a "special project?"

New Project
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.